Operations Manager

We are currently recruiting for an Operations Manager to join our team.

This is a Permanent full-time role (35.5 hours Tuesday to Saturday)

Reporting to the CEO, the Operations Manager will provide leadership and direction for the Operations Teams and work with the CEO to ensure the Credit Union is achieving its strategic objectives.

The successful candidate will be a member of the Management Team and will be an active participant in strategic planning for the continued growth and success of the credit union.

(This role will be primarily based in Skibbereen with one/ two days a week working in the Bandon office).

Skills & Qualifications

A relevant Professional Qualification (QFA) or equivalent is essential.

Minimum 5 years Supervisory Management in a Financial Services Institution.

Lending experience desirable.

To apply please send an up-to-date copy or your CV to cathy@accesscu.ie

Closing Date for Applications is 5pm Thursday October 12th 2023.

Access Credit Union is an equal opportunities employer.

General Purpose of Role:

Reporting to the CEO,

The Operations Manager will provide leadership and direction for the Operations team and will be responsible for executing the strategic operational plan of the credit union.

The Operations Manager in conjunction with the CEO is responsible for ensuring that the Credit Union achieves its strategic objectives

They are responsible for ensuring that the work culture and working environment is positive and engaging for staff through good staff leadership, personally role modelling the required attributes, implementing good management practice and processes, performance management of the staff, and good human resource management practices in every area.

The Operations Manager is responsible for professionally representing the credit union with all its members, Board and committees, regulators, and stakeholders, and behaving in a manner that continually enhances the professional and excellent reputation of the credit union.

Key Accountabilities:

• Oversight of the day-to-day operations of all Branches and provide day-to-day support to the leads in each branch.
• Establish and maintain, within agreed budgets and performance standards, a high standard of service and service delivery to members.
• Expand the range of products and services available to members and oversee their introduction and implementation.
• Ensure all members are fully aware of available services.
• Ensure the targets and objectives agreed with the CEO and the Board of Directors are met.
• Oversee and develop good office and administration practices, including processes for internal and external communications.
• Participate in the development and implementation of strategic and operating plans.
• Ensure full regulatory compliance and mitigation of operational risk.
• Work co-operatively and foster good relationships with the CEO, Management Team, and other stakeholders.
• Manage relationships with third party service providers and represent the Credit Union, as required.
• Ensure the implementation of all policies and procedures as approved by the Board of Directors and ensure on-going compliance with same.
• Evaluate staff performance on a regular basis, responsible for implementing the performance management system and reviewing key performance indicators / metrics.
• Promote and develop a culture that reflects the Credit Union’s values and encourages good performance and excellent member services.
• Oversee the training of the Operations team, ensuring that staff are continuously developed to provide the highest levels of service to members.
• Nurture a culture of Innovation, and progression within the Credit Union.

Key Responsibilities:

Operations Management

• Lead the member facing teams in delivering excellent member service both in branch and through the Member Service Centre
• Delivery of member service standards and business targets as set out in the Strategic Plan
• Apply, evaluate, and continuously develop all policies and procedures for Operations.
• Overall responsibility for the controls and compliance in Operations
• Manage the financial profile of the operation to ensure that costs are managed in an effective way, in line with budget, and at the lowest possible level without impacting service levels to members.
• Liaise with IT to ensure that all issues in relation to software and hardware are documented, dealt with, and speedily resolved.
• Responsible for Telephone System Management, and liaising with provider(s).
• Responsible for driving Digital Transformation across all Branches.
• Responsibility for Health & Safety across all Branches.

Member Services

• Oversight of all Member Service Operations.
• Review and make recommendations to improve member service standards and delivery of service, including responsibility for obtaining member feedback.
• Responsible for Operational Fraud Risk Management across all Branches

Team Management.

• Conduct performance reviews and provide constructive feedback.
• In conjunction with HR, identify and develop and deliver Training for the team.
• Lead and develop positive Culture of Engagement within the team(s)

General

• Overall responsibility for security and access for the branches including 3^rd party providers for security, Alarm Monitoring, fire, health & Safety.
• Represent the Credit Union as required at events.
• Attend and contribute to meetings as may be directed by management.
• Prepare and submit Reports to Management and Board as required.
• Project Management
• Undertake such other reasonable and lawful duties as may be directed from time to time by the CEO or delegate.

Technical Knowledge, Skills, and Experience

• Professional Qualification (QFA) or equivalent or working towards this.
• A minimum of 5 years’ relevant management experience within the financial services industry, ideally with branch management and consumer lending experience.
• Commitment to ongoing CPD as per minimum competency code (MCC) standards
• Understanding of the broader practices, procedures, methods, and regulations relevant to the Credit Union.
• Detailed operating knowledge of the systems relevant to all department procedures, processes and systems and expert knowledge of Management Information (MI) reporting.
• Excellent Analytical and problem-solving capability.
• Excellent staff leadership, negotiation, and coaching skills.
• Competent IT skills including word, excel and PowerPoint.
• Good written and verbal communication skills.
• Good presentation skills and confidence to present to staff and customers.
• Strong numeracy skills and sufficient financial training to monitor and manage budgets.
• Good understanding of Health and Safety to ensure compliance.

This description is not intended to establish a total definition of the Job but an outline of the principal areas of responsibility. The Operations Manager is expected to conduct any reasonable tasks associated with this position. With the changing nature of the business the duties may need to be reviewed and updated from time to time.

HR Manager

We are currently recruiting for a HR Manager to join our team.

This is an exciting opportunity for a permanent part-time role in West Cork.

Reporting to the CEO, the HR Manager will be responsible for the Credit Unions HR function including Recruitment, Performance management, training & development, and the development and implementation of HR strategy.

This role will be based between our Skibbereen and Bandon offices.

Part-time role- 21 hours per week.

Skills & Qualifications

Relevant HR or Business Degree. CIPD qualification is desirable.

Minimum 5 years HR Management Experience

Strong leadership and Communication Skills

Previous experience of Payroll and Pension Administration desirable.

To apply please send an up-to-date copy or your CV to cathy@accesscu.ie

Closing Date for Applications is 5pm on Tuesday October 24th.

 ^{Access Credit Union is an equal opportunities employer.}

General Purpose of Role:

The Human Resource Manager will be responsible for developing and implementing HR strategies and initiatives aligned with the overall strategy of the Credit Union, while developing a positive and efficient working environment.

Key Accountabilities:

• Play a key role in leading the HR Strategy for the Credit Union.
• Develop and monitor overall HR strategies, policies, and procedures across the credit union.
• Payroll and Pension Scheme and Annual Leave Administration.
• Liaise with Payroll Provider on weekly Payroll.
• Lead change management through open communications, facilitating relevant feedback, and supporting employee engagement.
• Manage the recruitment and selection process including employee onboarding, development, and training needs assessment.
• Develop and maintain job descriptions ensuring all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain and negotiate compensation plans and update compensation strategies through market analysis and pay surveys.
• Handles investigation and resolution of employee issues, concerns, and conflicts.
• Responsible for developing a training culture in the Credit Union, co-ordinating weekly training and supporting employees continued Professional development.
• Assess training needs and deliver, apply, and monitor training programs.
• Maintain employee records and paperwork.
• Covers all legal compliance for human resource requirements.
• Deal with HR Queries including employee safety, welfare, wellness, and health.
• Report to management and provide decision support through HR metrics.
• Participate in Health & Safety Committee meetings, and ensure compliance for all employees in this area.
• Promote a positive culture of engagement among all employee.
• Lead any HR Projects and Initiatives.

Technical Knowledge, Skills, and Experience

• 3^rd Level HR Qualification.
• 5 years previous experience in a HR management role.
• Strong knowledge of Employment Legislation.
• Proven track record in leading Change Management.
• Excellent Communication and Interpersonal skills.
• Strong IT skills.
• Excellent Presentation Skills.
• Previous experience in leadership, negotiation, and coaching.
• Commitment to ongoing CPD as per minimum competency code (MCC) standards.

This description is not intended to establish a total definition of the Job but an outline of the principal areas of responsibility. The HR Manager is expected to conduct any reasonable tasks associated with this position. With the changing nature of the business the duties may need to be reviewed and updated from time to time.