Two exciting opportunities to join Our Teams in Bandon & Schull

Member Services Officer

We are currently recruiting for 2 Member Services Officers who will provide members of the Credit Union with a courteous, pleasant and professional service.

1. Full- time permanent role based in our Bandon Office.

Hours: Tuesday to Friday 9-5:30, Saturday 9-1:30.

2. Part-time permanent role based in our Schull Office.

Hours: Tuesday & Friday 9-5:30, Saturday 9-1:30.

A minimum of 1-2 years finance experience is desirable but not essential.

QFA Qualification or equivalent preferrable.

A Full Job Description is available on request and is also outlined below.

To apply please send an up-to-date copy or your CV to v.neenan@accesscu.ie

Closing Date for Applications is Tuesday 5th August 2025 at 5pm.

Access Credit Union is an equal opportunities employer.

General Purpose of Role:

The Member Service Officer will:

  • Provide the members of the Credit Union with a courteous, pleasant and professional service on the counter as Cashier.
  • As a Teller assist members with their account management, with any queries and with any of the range of services offered by ACU. This will primarily be face to face at the counter, or via the phone, or through our website / email.
  • Provide back-office support to the team.
  • Work with the team to grow business in the Credit Union through proactively educating members to guide them on Credit Union offerings and innovations, maximising opportunities to engage members with the service(s).

Key Accountabilities:

·         Deliver exceptional customer experiences and advice, managing the members lending journey and leveraging the full suite of Credit Union products, tools & services.

·         Take and complete membership and current account applications.

·         Act as a teller by processing lodgements and withdrawals.

·         Accurately and diligently handle cash; reconcile balances and account for any inconsistencies.

·         Promote and market all services including representing ACU at events as required.

·         Facilitate loan enquiries applications and issuing approved loans.

·         Undertake filing/scanning, running reports, presentations and administration tasks as directed by the Team Lead/Manager.

·         Process the relevant documentation required for automatic member payments including EFT’s, Standing Orders & Member Payroll.

·         Develop and maintain skill and competency levels required under Minimum Competency Code by being APA qualified or work towards an APA Accreditation within the first 12 months.

·         Participate in relevant training as required to meet evolving business needs.

·         Assist members in setting up online accounts and deal with online access queries.

·         Ensuring that all internal procedures are adhered to.

·         In addition to your normal duties, you may be required to undertake other duties as defined by the Manager to fulfill the requirements of the role.

Note:

This job description is not intended to establish a total definition of the Job but an outline of the main areas of responsibility. The Member Service Officer is expected to carry out any reasonable tasks associated with this position. With the changing nature of the business this role will be reviewed at least annually and the duties may need to be updated and/or expanded from time to time.